Legal
Returns & Refunds
Effective: January 2026 · Cape Town, South Africa
Our Policy
Due to the handcrafted and small-batch nature of our products, we are unable to accept returns for change of mind. Returns and refunds are accepted only for items that arrive damaged or incorrect.
Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, please contact us at hello@amaraflame.com within 48 hours of delivery. Include your order number and clear photographic evidence of the damage or incorrect item.
How to Contact Us
Email hello@amaraflame.com with the subject line 'Damaged Order — [Your Order Number]'. We aim to respond within 24–48 business hours. Claims submitted after 48 hours of delivery may not be eligible for a return or refund.
Exchanges
Unused products in their original, unopened packaging may qualify for an exchange depending on the circumstances. Please contact us to discuss your situation and we will do our best to assist.
Refund Processing
Once a return has been approved, refunds will be processed to your original payment method within 5–10 business days. You will receive an email confirmation once your refund has been issued.
Non-Returnable Items
Candles that have been burned, opened, or used cannot be returned. Gift sets and promotional items are also non-returnable unless they arrive damaged or incorrect.